Privacy Policy
Last updated November 2, 2026
Your privacy matters to us. This policy explains what information Vyelimed LLC ("VyeliMed," "we," "us") collects through vyelimed.com, how we use it, and the choices you have.
The short version: we never sell your information, we never use your health information for advertising, and your health information is collected only inside a secure, HIPAA-compliant patient portal.
Who we are
VyeliMed is a brand of Vyelimed LLC, a Texas limited liability company. We provide administrative and technology services. Medical care is provided by independently licensed clinicians, and prescriptions are filled by licensed pharmacies. Those providers and pharmacies have their own legal duties to protect your health information.
Information we collect
- Contact and account information, such as your name, email address, phone number, shipping address and date of birth.
- Health information you share in your assessment, consultations and messages. This is collected only in our secure patient portal, not on this public website.
- Payment information. Payments are processed by our payment processor. We do not store full card numbers on our systems.
- Website information, such as basic device and browser details and pages visited, collected automatically when you use this site.
How we use information
- To check eligibility, connect you with a licensed provider and coordinate your care and shipments.
- To manage your account, membership and payments.
- To respond to your questions and send service messages, such as order and billing updates.
- To send marketing emails or texts only if you agree, with an easy way to opt out at any time.
- To keep our services secure and meet our legal obligations.
Health information and HIPAA
Health information collected through the patient portal is protected under the Health Insurance Portability and Accountability Act (HIPAA). Every vendor that handles it signs a Business Associate Agreement and must protect it to the same standard. We do not use health information for advertising, and we do not place advertising pixels or trackers in the assessment or patient portal.
How we share information
We share information only as needed to provide our services:
- With the licensed clinicians and pharmacies involved in your care.
- With service providers that host our platform, process payments, ship orders or provide customer support, under contracts that limit how they may use it.
- When required by law, or to protect the safety of you or others.
- With a successor entity if our business is sold or reorganized, subject to this policy.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Cookies
This website uses only the cookies and similar technologies needed for it to work, and loads fonts from Google Fonts. We do not use advertising cookies on pages where you enter health information.
How we protect information
We use administrative, technical and physical safeguards, including encryption in transit, access controls and vendor agreements. No system is completely secure, so please contact us right away if you believe your account has been compromised.
How long we keep information
We keep information as long as needed to provide our services and to meet legal, medical record and tax requirements. Medical records are kept by your treating provider as required by Texas law.
Your choices and rights
- You can update your account information in the patient portal.
- You can opt out of marketing emails using the unsubscribe link, and out of texts by replying STOP.
- You can ask to access, correct or delete your personal information, subject to legal and medical record requirements. Email support@vyelimed.com and we will respond within 45 days.
Age requirement
Our services are for adults 18 and older. We do not knowingly collect information from anyone under 18.
Notice of Privacy Practices
Your treating provider's Notice of Privacy Practices explains how your medical information may be used and disclosed and your rights under HIPAA. You will receive it during your online assessment, before you share any health information. You can request a copy at any time by emailing support@vyelimed.com.
Changes to this policy
We may update this policy from time to time. We will post the new version here with a new date, and we will tell you about important changes by email.
Contact us
Vyelimed LLC
3050 Post Oak Blvd, Suite 510
Houston, TX 77056
support@vyelimed.com · (713) 516-1789